When we perform process analysis we ask, 'So what's wrong with the process the way it is now?'. We work with you to identify any major problems, such as:

• Customer complaints
• Duplicated steps
• High failure rates
• Lost documents
• Poor quality
• Time delays
• Unnecessary approvals.

If, for example, a problem is identified as 'delayed orders' then looking at cycle time data would be appropriate. So if the Steering Committee has identified 'timeliness of transaction processing' as one of the project's guiding principles, all the teams will need to address cycle time.

If unnecessary duplication of effort were an issue, we could estimate the personnel costs incurred because of this duplication.

These measures are not only useful in understanding the current state of the organisation, but can begin to establish performance measures that may be used to evaluate a future state. We ask, 'What do we not know that would be good to know before we begin planning a future state?'. This may mean collecting data on the:

• Number of times data is re-entered
• Relevant regulations or legislation
• Volume of transactions.

We develop well-chosen, correctly gathered and properly-analysed data to provide you with an effective process analysis.

To find out how our analysis solutions can help your organisation, get in touch.