Pearson Trueman & Associates are specialists at business and technical writing. To achieve your communication goals, our team of skilled professionals scope your project, employ proven review processes, prepare documentation to an agreed standard and share the knowledge with your team.

The types of communication documents we specialise in creating include:

• Business requirement definition documents
• Instructional and technical manuals
• Job aids
• Newsletters, presentations and brochures
• Online help
• Policy, process and procedure documents
• Quick reference guides
• System reference manuals
• Technical specifications
• Templates, forms and style development
• Tender preparation and submission
• Test plans
• User manuals
• Web content.

Case study one

A Victorian emergency response organisation required a quick-reference guide for staff members accessing their emails when absent from the office.

The results: The guide was well utilised by staff, resulting in increased productivity and reduced calls to IT Support.

Case study two

An accounting software provider required us to develop online help to assist their clients when using their software.

In partnership with the software provider, we tailored an easy-to-navigate and concise online help system.

The results: Their clients found the online help user-friendly and a vast improvement on their outdated support materials.

To find out how our communication solutions can help your organisation, get in touch.